SLA

Service Level Agreement:-

This is a Service Level Agreement (“SLA”) between the Client and the EXA Information Technology. The technology services EXA Information Technology provides to the client. The general levels of response, availability, and maintenance associated with these services. The responsibilities of as a provider of these services and of clients receiving services Processes for requesting services. This SLA covers the period based on services subscriptions and will be reviewed and revised at the end of this period, Or This SLA shall remain valid until revised or terminated.

Services:-

The services provided by EXA Information Technologies under the terms of this SLA include:

• Patches and fixes management to the application
• Free up gradation to application
• Full and incremental data backup
• 24*7*365 Days Online and email support through helpdesk or ticketing system
• Free access to help and knowledge base area
• Free trainings and webinars
• Free monitoring and security management to data
• Priority calls and support
• Respond time from 24 hour of reporting

Types & Categories:-